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Working Solutions Blog

The Workforce Development Board, Herkimer, Madison, and Oneida Counties, Inc. (WDB HMO), DBA Working Solutions, is part of the Public Workforce System, a network of federal, state, and local offices that support economic expansion and develop the talent of the nation’s workforce.

DFAS in Rome has a new opportunity!

job

Learn more at links and apply now!

*NEW* SUPPLY TECHNICIAN

Department of Defense - Defense Finance and Accounting Service

DFAS - DIR/SITE SUPPORT OFFICE - ROME, NY

  • $50,460 to - $65,599 per year (GS 7)
  • Permanent • Full-time

Open 03/17/2026 and will close 03/31/2026

For more information please visit: https://www.usajobs.gov/job/861489400

Supervisory Accounting Technician

Department of Defense - Defense Finance and Accounting Service

DFAS Rome - Accounting Operations

  • $50,460 to - $72,644 per year (GS 7-8)
  • Permanent • Full-time

Open 03/11/2026 and will close 03/24/2026

For more information please visit: https://www.usajobs.gov/job/860656100

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WDB Apprenticeship March/April Newsletter

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News and Opportunities for you in our latest apprenticeship newsletter!

In this edition we're sharing 

success stories

informative articles

new training opportunities

and lots more!

READ IT HERE

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Anita's Steven Swan Humane Society is hiring an Executive Director

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The Executive Director is responsible for overall leadership, strategic direction, operational management, fundraising, and community engagement. Working closely with the Board of Directors, the Executive Director ensures the organization fulfills its mission while maintaining strong financial health, effective programs, and a positive organizational culture. This role requires a hands-on leader who can balance strategic vision with day-to-day operational management.

Estimated salary range is $75,000 to $95,000 annually. 

Location: 5664 Horatio St., Utica 13502

LEARN MORE/APPLY

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WKTV-2 'Back 2 Work' Job Opportunities - March 16, 2026

back2work51

To learn more about these job opportunities:

For Job Order Numbers that start with "NY" GO HERE and type in the Job Order Number. 

For Job Order Numbers that start with "DF" - Contact your local Working Solutions Career Center

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Monday March 16, 2026 

Job Title: Maintenance Person                                                            City: Oriskany, NY

Full time for a nursing home. Duties: Perform assigned tasks such as painting, floor maintenance, pick up of trash and soiled linens, snow removal minor carpentry, minor electrical work. Perform inspection and repairs to beds, kitchen equipment and HVAC, does not have to be certified in air conditioning or refrigeration. Requirements: High school diploma or the equivalent preferred.

Pay: $19.50/hour.                                                                                 Job Order # NY1592314

 

Monday March 16, 2026 

Job Title: Universal Banker                                                                 City: Rome, NY

Full time for a bank holding company. Duties: Identify customer needs to make needs-based sales and build customer loyalty. Perform general operational duties, including transactions for checking, savings, loans, and other assigned services. Requirements: Must be at least 18 years of age. High school diploma or the equivalent. Banking courses are a plus. Cash handling experience preferred.

Pay: $20.00 - $27.13/hour. Benefits.                                                    Job Order # DG1297066    

 

Tuesday March 17, 2026 

Job Title: Production Associate                                                         City: Marcy, NY

Full time for a business services and supplies company. Duties: Responsible for safely and accurately placing customer garments on hangers and for visually inspecting all garments to identify the need for proactive repairing, such as patching holes or tears. Requirements: Must be at least 18 years of age. High school diploma or the equivalent.

Pay: $16.00 - $17.50/hour. Benefits.                                                    Job Order # DG1292986

 

Tuesday March 17, 2026

Job Title: Direct Support Professional                                                City: Rome, NY

Full time for a human services organization. Duties: Implement each individualized plan, attend to personal care needs, oversee the health, safety and well-being of the people we support, keep nurses advised, assist in daily housekeeping and other facility-related duties. Requirements: Must have a valid driver’s license.

Pay: $21.55/hour. Benefits.                                                                 Job Order # DG1297177

 

Wednesday March 18, 2026

Job Title: Probation Officer                                                                 City: Herkimer, NY

Full time for a county government office. Duties: Responsible for the control, supervision and care of adults and juveniles subject to probation supervision or intake services. Requirements: Completion of a traineeship; graduate degree in social work, social sciences, education, administration, law, criminal justice, or a related field; or bachelor’s degree with 2 years of experience. Valid driver’s license.

Pay: $54,412/year. Benefits.                                                                Job Order # NY1589408

 

Wednesday March 18, 2026

Job Title: Wholesale and Production Assistant                                  City: Cazenovia, NY      

Full time for a lavender farm and agricultural business. Duties: Respond to emails and maintain positive communication with wholesale accounts. Prepare wholesale and retail orders for shipment. Assist with vendor applications and follow-ups. Requirements: Must be able to lift up to 40 pounds. Experience in food production, cosmetic manufacturing, or a related field preferred.

Pay: $16.00 - $20.00/hour.                                                                   Job Order # NY1594748

 

Thursday March 19, 2026

Job Title: Cashier                                                                                City: New Hartford, NY

Full time for a home improvement store. Duties: Play a critical customer service role by providing customers with fast, friendly, accurate and safe service. Process checkout and/or return transactions, as well as monitor and maintain the self-checkout area. Provide first level escalation for customer issues. Requirements: Must be at least 16 years of age.

Pay: $16.00 - $17.00/hour. Benefits.                                                    Job Order # DG1298721

 

Thursday March 19, 2026

Job Title: Client Aid                                                                             City: Utica, NY

Part time for a multiple-service charitable organization. Duties: Serve and assist street homeless clients by completing the essential job functions and to maintain a safe and recovery focused program. Requirements: High school diploma or the equivalent. Valid driver’s license preferred. Experience working with special populations in the area of recovery, homelessness and mental illness preferred.

Pay: $16.00 - $16.25/hour.                                                                   Job Order # NY1593082

 

Friday March 20, 2026

Job Title: Metal Finisher/Grinder                                                         City: Little Falls, NY

Full time for a manufacturer. Duties: Use various grinding tools and attachments to obtain required surface finish. Interpret blueprints, drawings, and measurements to plan layouts. Prepare work surface via cutting and finishing. Set up and operate grinding equipment. Requirements: Previous fabricating experience. Must be able to lift up to 50 pounds. 

Pay: $19.00 - $31.50/hour. Benefits.                                                    Job Order # NY1592524

 

Friday March 20, 2026

Job Title: Fiscal Manager                                                                    City: Canastota, NY

Full time for an organization that provides services to the elderly and people who need long-term care. Duties: Oversee finance and accounting functions, including cash flow management, grant allocation, preparation of monthly and year-end financial reports, audits, and tax returns. Requirements: Bachelor’s degree in related field. 3+ years of experience in fiscal management. Proficiency in QuickBooks.

Pay: $62,500/year. Benefits.                                                                Job Order # NY1592560

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Featured Jobs and Training Opportunities - March 13, 2026

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Check out the new opportunities available in our area for employment and skill development!

FEATURED JOB OPPORTUNITIES

Mohawk Valley (West) Daily Job Leads 03-09-2026

Mohawk Valley (West) Daily Job Leads 03-10-2026

Mohawk Valley (West) Daily Job Leads 03-11-2026

Mohawk Valley (West) Daily Job Leads 03-12-2026

Mohawk Valley (West) Daily Job Leads 03-13-2026

  • NYS Department of Corrections and Community Services will be hosting recruitments at the Herkimer Career Center, 320 N Prospect St., Herkimer on 3/4, 3/24, and 4/15, all events running from 10:00AM–12:00PM. Anyone interested about learning more about the Corrections positions are encouraged to attend one of the recruitment sessions. 
  • WM – Join WM today for a sustainable tomorrow! WM is now hiring CDL Commercial Truck Drivers in Utica! Basic requirements include the ability to read, write, and speak English; understand traffic signs; 1 year of experience operating vehicle requiring a CDL or 1 year equivalent military driving within the last 7 years. Visit WM Careers 

 

JOB FAIRS AND RECRUITMENTS

TRAINING OPPORTUNITIES

  • Herkimer Working Solutions is hosting free computer training classes! Learn basic computer skills, internet basics, career search skills, Microsoft Word and Excel and more. They have sessions every 1st and 3rd Wednesday and Thursday of the month starting at 2:00PM. Space is limited – call (315) 867-1400 to register. 
  • Spring WERCshop Series – The Women’s Employment and Resource Center at 502 Court Street, Suite 234, Utica is offering their Spring WERCshop Series. If you are unemployed, or under employed and actively seeking employment, this is a great opportunity to learn Computer Basics, Keyboarding, Resumes, & more! Limited Seats, Register Now! 
  • NYS DOCCS WERCshop – The Women’s Employment and Resource Center at 502 Court Street, Suite 234, Utica is offering a NYS DOCCS WERCshop with guest speaker Heather Wright! Registration required! Please email or call to register at or (315) 724-1718, Ext 104. 
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Herkimer Information Services is hiring a Senior Network Administrator

job

Learn more at link:

Title: Senior Network Administrator

Permanent Opening, Full Time Position
Salary: $59,637.00 (2026 base pay rate)

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US CENSUS BUREAU is Hiring! Census Field Supervisor Positions

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Field Supervisor (FS) Job Announcements are now posted for the New York Regional Office, across the region in CT/MA/ME/NH/NJ/NY/RI/VT/PR.

The Grade 6 and Grade 7 Area Field Supervisor (FS) Open Continuous Announcements opened on USA Jobs today, Wednesday, March 11, 2026. All announcements will close on Friday, June 12, 2026, at 11:59 pm ET.  

For more information view the job announcements here: 

We are also filling Field Representative positions in your area. 

View the job announcement here:  Grade 4 - Field Representative (CT/MA/ME/NH/NJ/NY/RI/VT/PR)

                              Grade 5 - Field Representative (CT/MA/ME/NH/NJ/NY/RI/VT/PR)

                               Bilingual Field Representatives

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US CENSUS BUREAU is Hiring! Census Field Supervisor Positions

job-ged

Field Supervisor (FS) Job Announcements are now posted for the New York Regional Office, across the region in CT/MA/ME/NH/NJ/NY/RI/VT/PR.

The Grade 6 and Grade 7 Area Field Supervisor (FS) Open Continuous Announcements opened on USA Jobs today, Wednesday, March 11, 2026. All announcements will close on Friday, June 12, 2026, at 11:59 pm ET.  

For more information view the job announcements here: 

We are also filling Field Representative positions in your area. 

View the job announcement here:  Grade 4 - Field Representative (CT/MA/ME/NH/NJ/NY/RI/VT/PR)

                              Grade 5 - Field Representative (CT/MA/ME/NH/NJ/NY/RI/VT/PR)

                               Bilingual Field Representatives

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Herkimer County Departments of Highway and Public Health are hiring!

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Learn more at links:

Engineering Technician (Highway Department)

Account Clerk (Public Health)

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NEW Opportunities at DFAS in Rome, NY

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Learn more and apply at links:

Supervisory Accounting Technician

Department of Defense - Defense Finance and Accounting Service

DFAS Rome - Accounting Operations

  • $50,460 to - $72,644 per year (GS 7-8)
  • Permanent • Full-time

Open 03/11/2026 and will close 03/24/2026

For more information please visit: https://www.usajobs.gov/job/860656100

ACCOUNTANT

Department of Defense - Defense Finance and Accounting Service

Accounting Operations

  • $50,460 to - $97,087 per year (GS 7-11)
  • Permanent • Full-time

Open 02/27/2026 and will close 03/16/2026

For more information please visit: https://www.usajobs.gov/job/859167700

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Wolfspeed has 41 job opportunities in Marcy, NY

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Wolfspeed is a powerhouse semiconductor company focused on silicon carbide and GaN technologies.

After more than thirty years of forging new technology adoption and transformation, our Wolfspeed® power and radio frequency (RF) semiconductors are leading the industry through unrivaled expertise and capacity.

GO HERE TO VIEW THE OPPORTUNITIES AND APPLY

If you require an accommodation to complete an online application, please contact accessHR at +1 (919) 407-7333

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Featured Jobs and Training Opportunities - March 9, 2026

opportunity

Welcome to a new month full of opportunities! Explore the list below to find great events and training opportunities to advance your career:

FEATURED JOB OPPORTUNITIES

Mohawk Valley (West) Daily Job Leads 03-02-2026

Mohawk Valley (West) Daily Job Leads 03-03-2026

Mohawk Valley (West) Daily Job Leads 03-04-2026

Mohawk Valley (West) Daily Job Leads 03-05-2026

Mohawk Valley (West) Daily Job Leads 03-06-2026

  • NYS Department of Corrections and Community Services will be hosting recruitments at the Herkimer Career Center, 320 N Prospect St., Herkimer on 3/4, 3/24, and 4/15, all events running from 10:00AM–12:00PM. Anyone interested about learning more about the Corrections positions are encouraged to attend one of the recruitment sessions. 
  • WM – Join WM today for a sustainable tomorrow! WM is now hiring CDL Commercial Truck Drivers in Utica! Basic requirements include the ability to read, write, and speak English; understand traffic signs; 1 year of experience operating vehicle requiring a CDL or 1 year equivalent military driving within the last 7 years. Visit WM Careers 

 

JOB FAIRS AND RECRUITMENTS

TRAINING OPPORTUNITIES

  • Herkimer Working Solutions is hosting free computer training classes! Learn basic computer skills, internet basics, career search skills, Microsoft Word and Excel and more. They have sessions every 1st and 3rd Wednesday and Thursday of the month starting at 2:00PM. Space is limited – call (315) 867-1400 to register. 
  • Spring WERCshop Series – The Women’s Employment and Resource Center at 502 Court Street, Suite 234, Utica is offering their Spring WERCshop Series. If you are unemployed, or under employed and actively seeking employment, this is a great opportunity to learn Computer Basics, Keyboarding, Resumes, & more! Limited Seats, Register Now!  
  • NYS DOCCS WERCshop – The Women’s Employment and Resource Center at 502 Court Street, Suite 234, Utica is offering a NYS DOCCS WERCshop with guest speaker Heather Wright! Registration required! Please email or call to register at or (315) 724-1718, Ext 104. 
Continue reading

WKTV-2 'Back 2 Work' Job Opportunities - March 9, 2026

back2work51

To learn more about these job opportunities:

For Job Order Numbers that start with "NY" GO HERE and type in the Job Order Number. 

For Job Order Numbers that start with "DF" - Contact your local Working Solutions Career Center

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Monday March 9, 2026 

Job Title: Material Handler                                                                  City: New Hartford, NY

Full time for a building materials retailer. Duties: Inventory management and merchandising of products. Safe and proper use of equipment and materials. Work outside year-round in a variety of seasonal weather conditions. Requirements: High school diploma or the equivalent. Must be able to lift up to 50 pounds. Building material knowledge is a plus.

Pay: Starting at $18.00/hour. Benefits.                                                 Job Order # DG1264230

 

Monday March 9, 2026 

Job Title: Automotive Detailer                                                             City: Rome, NY

Full time for a leading provider of mobility services. Duties: Responsible for washing, cleaning, sanitizing, inspecting, and preparing vehicles. Requirements: Must be at least 18 years of age. Must have valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years. Must have at least 6 consecutive months of prior work experience.

Pay: $17.25/hour. Benefits.                                                                 Job Order # DG1237610    

 

Tuesday March 10, 2026 

Job Title: Patient Care Technician                                                     City: Utica, NY

Full time for a non-profit health system. Duties: Assists staff in provision of basic nursing care to non-acutely ill patients, i.e., personal hygiene, activities of daily living and mobility. Assists in the maintenance of safe and clean environments. Requirements: Basic life support and behavior management training to be completed by end of a probationary period and maintained while in position.

Pay: $18.00 - $23.00/hour. Benefits.                                                    Job Order # DG1269738

 

Tuesday March 10, 2026

Job Title: Motor Equipment Operator                                                  City: New Hartford, NY

Full time for a local highway department. Duties: Operate, maintain, and service motorized vehicles and heavy equipment. Requirements: Must have a valid CDL. 1 year of experience in the operation of medium or heavy duty, moderately complex, specialized motor equipment; OR 2 years of experience in the operation of light automotive equipment, such as a car, pick-up truck, panel truck or station wagon.

Pay: $22.00/hour. Benefits.                                                                 Job Order # NY1587466

 

Wednesday March 11, 2026

Job Title: Youth Peer Advocate                                                           City: Herkimer, NY

Full time for a human services organization. Duties: Work directly with children who have an emotional disability by skill building and behavioral support. Provide services within the child’s community in order to promote independence, inclusion and quality of life. Requirements: High school diploma or the equivalent required. Must have a valid driver’s license.

Pay: $19.00 - $21.00/hour. Benefits.                                                    Job Order # NY1585336

 

Wednesday March 11, 2026

Job Title: Experienced Painter                                                             City: Oneida, NY           

Full time for a painting contractor. Duties: Prepare surfaces for painting (scraping, sanding, priming, caulking). Apply paints, stains, and coatings using brushes, rollers, or sprayers. Requirements: High school diploma or the equivalent preferred. Valid NYS driver’s license. Must have a minimum of 2 years’ experience in painting or construction.

Pay: $21.50 - $24.00/hour. Benefits.                                                    Job Order # NY1584401

 

Thursday March 12, 2026

Job Title: Cashier                                                                                City: Utica, NY

Full time for a retail company. Duties: Deliver a fast, friendly, and professional checkout experience. Proactively assist customers in the self-checkout area. Scan and bag items accurately and efficiently. Requirements: Must have experience using a computer, including inputting, accessing, modifying, or outputting information. Retail and/or customer service experience preferred.

Pay: $16.00 - $16.15/hour. Benefits.                                                    Job Order # DG1261965

 

Thursday March 12, 2026

Job Title: Centralized Scheduler                                                         City: Utica, NY

Full time for an addiction treatment center. Duties: Responsible for scheduling patient individual and medical sessions. Confirm status updates of patient appointments. Performs quality assurance activities. Requirements: High school diploma or the equivalent. Associate degree preferred. One year employment experience in the medical records or human services field required.

Pay: $18.67 - $20.76/hour. Benefits.                                                    Job Order # DG1276130

 

Friday March 13, 2026

Job Title: Project Manager/Estimator                                                  City: Frankfort, NY

Full time for a paving contractor. Duties: Managing variety of projects including municipal and residential projects. Responsibilities of contracts/subcontracts negotiations, job costs, planning, scheduling and change orders. Requirements: Must have at least 2 years of construction estimating experience. Must have experience with concrete and paving heavy highway construction. 

Pay: $70,000 - $115,000/year. Benefits.                                               Job Order # NY1586056

 

Friday March 13, 2026

Job Title: Food Service Helper                                                            City: Oneida, NY

Part time for a school district. Duties: Serves food, sets tables and clears them after meals. Fills sugar bowls and salt and pepper shakers. Polishes silverware, tables and chairs. Cleans dish and linen closets. Cleans, washes and otherwise prepares vegetables and fruit for cooking. Requirements: Must be over 18 years of age.

Pay: $16.00/hour.                                                                                 Job Order # NY1583225

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Herkimer County Building Maintenance is hiring a Building Maintenance Worker

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Learn more at link:

Title: Building Maintenance Worker
Permanent Position, Full-time Opening

Salary: $37,698 (2026 base pay rate)

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WM in need of CDL Commercial Truck Drivers in Utica, NY

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Learn more at link:


CDL Commercial Truck Driver in Utica, NY

VIEW/DOWNLOAD FLYER

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WDB FREE Virtual Job Fair - March 24, 2026

Free-Vitual-Job-Fair---Counties-SNIP

The Workforce Development Board is sponsoring a FREE virtual job fair on Tuesday, March 24, 2026, from 11am to 1pm. All businesses and job seekers in Herkimer, Madison, Oneida counties are invited.

Job seekers and businesses can chat one-on-one on a virtual job fair platform that is easy to use.

REGISTER TODAY!

Businesses: Select "Organization"
Job Seekers: Select "Attendee"

*if you have previously attended a job fair on the Premier Virtual platform your profile/booth remains on the system. Select log in.

There will be a preview period on Monday, March 23rd starting at 8am: Job seekers can log in and preview jobs ahead of the job fair on Tuesday. There will be no business representatives in the booths at this time. 

VIEW/DOWNLOAD THE FLYER

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New Opportunities for you in our March Newsletter!

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You won't want to miss our WDB March Newsletter.

It is jam packed with:

  • Free learning and training opportunities
  • Job Fairs
  • Job Opportunities
  • Online Resources
  • And lots more!

Plus we're introducing a new staff member this month.

READ IT HERE

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Featured Jobs and Training Opportunities - March 2, 2026

opportunity

There are some job fairs, recruitments, and trainings coming up in March you won’t want to miss:

 

FEATURED JOB OPPORTUNITIES

Mohawk Valley (West) Daily Job Leads 02-23-2026

Mohawk Valley (West) Daily Job Leads 02-24-2026

Mohawk Valley (West) Daily Job Leads 02-25-2026

Mohawk Valley (West) Daily Job Leads 02-26-2026

Mohawk Valley (West) Daily Job Leads 02-27-2026

  • NYS Department of Corrections and Community Services will be hosting 3 upcoming recruitments at the Herkimer Career Center, 320 N Prospect St., Herkimer on 3/4, 3/24, and 4/15, all events running from 10:00AM–12:00PM. Anyone interested about learning more about the Corrections positions are encouraged to attend one of the recruitment sessions.
  • New York State Park Police – The Office of Parks, Recreation & Historic Preservation is now accepting applications for State Park Police Officers across New York State. Selected candidates will attend the training academy in the Albany area (if invited) and, upon graduation, be assigned to a region anywhere in New York State. Applications and documentation are due by February 28, 2026! Am I Eligible? Candidates must be at least 20 years of age at the time of hire. Must not have passed your 43rd birthday by October 1, 2026. Military service (up to 6 years) may be deducted from age, if applicable. Education/Experience Requirements: Applicants must meet experience requirements by February 18, 2026 (if applicable) and education requirements by June 30, 2026 (if applicable). You qualify if you meet one of the following: 60 college semester credit hours, OR 2 years of active U.S. military service with an honorable discharge* 4 years of U.S. military reserve or National Guard service* 2 years full-time NYS Police Officer experience with valid NYS Municipal Police Training certification* Note: 30 college credits may substitute for one year of required experience; A high school diploma or equivalent is required. Education must be from an accredited institution (U.S. or verified equivalent). For more information, please visit: https://parks.ny.gov/park-police/park-police-new

 

JOB FAIRS AND RECRUITMENTS

TRAINING OPPORTUNITIES

  • Herkimer Working Solutions is hosting free computer training classes! Learn basic computer skills, internet basics, career search skills, Microsoft Word and Excel and more. They have sessions every 1st and 3rd Wednesday and Thursday of the month starting at 2:00PM. Space is limited – call (315) 867-1400 to register. 
  • Spring WERCshop Series – The Women’s Employment and Resource Center at 502 Court Street, Suite 234, Utica is offering their Spring WERCshop Series. If you are unemployed, or under employed and actively seeking employment, this is a great opportunity to learn Computer Basics, Keyboarding, Resumes, & more! Limited Seats, Register Now!  
  • Mohawk Valley Build – MV Build is a paid 12-week training program for individuals interested in pursuing a career in the skilled trades. The program runs from March 2 to May 22. It is held Monday – Thursday from 5:00PM – 8:30PM at the MVCC Construction and Trades Building, 335 Catherine St., Utica, NY. MV Build provides classroom and hands-on experience, a nationally recognized credential, and an opportunity to enter into a union apprenticeship upon completion of the program. 
Continue reading

WKTV-2 'Back 2 Work' Job Opportunities - March 2, 2026

back2work51

To learn more about these job opportunities:

For Job Order Numbers that start with "NY" GO HERE and type in the Job Order Number. 

For Job Order Numbers that start with "DF" - Contact your local Working Solutions Career Center

Continue reading

Defense Finance and Accounting Service (DFAS) is hiring an Accountant in Rome

job-ged

Apply Now!

ACCOUNTANT

Department of Defense - Defense Finance and Accounting Service

Accounting Operations

  • $50,460 to - $97,087 per year (GS 7-11)
  • Permanent • Full-time

Open 02/27/2026 and will close 03/16/2026

For more information please visit: https://www.usajobs.gov/job/859167700

Continue reading

Helping CNY Get Back To Work

The Workforce Development Board, Herkimer, Madison, and Oneida Counties, Inc. (WDB HMO), DBA Working Solutions, is part of the Public Workforce System, a network of federal, state, and local offices that support economic expansion and develop the talent of the nation’s workforce.

Job Search

Online resources and personal assistance by Advisers at the Working Solutions centers combine to help you maximize the tools needed for an effective job search.

Read More About Job Search

Contact Us

Learn more about what Working Solutions can do for your business.

Working Solutions
209 Elizabeth Street
Utica, New York 13501

Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.